Very convenient location, lots of vehicles available. Would help with more clear instructions for in-person pick up. Attendant did not explain that I need to check my texts and do all the verification photos before leaving the site. He also did not explain that I need to use the app to return the truck. Key drop was convenient, as was return parking. Overall, a good experience and was impressed with the excellent vehicle condition, but definitely could have used more instructions (which is why I chose in-person pick up in the first place). Might go with mobile pick-up next time, if that provides more instructions than the attendant.
VICKY M
Socotra Halal Meat & Grocery
(U-Haul Neighborhood Dealer)
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Customer Reviews
- 4.0 Average Customer Rating
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This was the WORST experience with uhual ever!!!!!!!!! The owner or employee, closed the store early for an "emergency". me and my partner were walking around the block and building trying to figure it out while we saw 2 other people drop their keys off. I was calling uhual when we walked back around and he was there, just about to leave. he said "im closed!!!" and said no, and i said but i paid for this and he was annoyed and went back and said my name and i said yes and he passed me a key that was broken. i asked about the dolly and blankets and he was shoving us out of the store and i said no but i paid for them!! and he was like ughhhh grab them then!!!! so i grabbed the dolly and my partner the blankets. he said it would be parked on the side street, but it was not. there was no uhual matching and then i had to call in, and then go to another location that didnt even have the vehicle i requested, which i still ended up paying more but even though uhual said they wouldnt. took soooooooooo much time, wasted time we needed. he was beyond rude and i will NEVER go back to that extremely rude and terrible location.
Violet BThe guys at the shop were extremely kind and helpful all throughout. Easy pick up and drop off and would definitely rent from them again.
Giuseppe CThis was the best UHaul experience I've ever had. The staff were friendly, professional, and the location was clean.
CRAIG HEasy and no hassle. Booked on app but doesn't even use that. They handle on counter, do everything online and got receipt on email. Pretty straightforward.
Khiat K