This U-haul location was convenient for my needs. However, the woman at the desk was unsmiling and extremely unfriendly. No eye contact. She informed me upon my arrival that I had arrived early which for some reason seemed to irritate her. She gave me some instructions at one point and I didn’t hear some of it so I asked her to repeat it which she did enunciating each word loudly as if she was an angry parent speaking to a child. Very demeaning. The overall experience was okay with the one glaring exception of the office personnel. I would say she was probably just having a bad day but in fact I was met with the same indifference and unfriendliness when I reserved the vehicle. I really felt that instead of giving her my business, I was in fact inconveniencing her. I would use U-haul in the future but some people just don’t belong in customer service positions.
JULIE S
Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, WA 98684
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Kind and professional service as usual
SHILAKO MStaff was very helpful, and accommodating. My reservation on a specific truck and dolly wasn't able to be met but I upgraded at no charge. I truly appreciate anticipatory efforts like those, especially when already dealing with stressful circumstances of moving
KIMBERLY BSuper professional and very helpful.
MICHAEL ENothing, all was great
Ruth G