After picking up the truck and driving 8 miles to storage unit I opened the cargo door to water everywhere, floor, attic, walls. They did give us an upgrade at no extra cost but it was dirty and the cab smelled like homeless people were camping in it. Odd there is a sign that says; a$25 fine for not sweeping out the truck! Where do we get a refund for us sweeping out before we use it! We could not use our toll road add on because the former renter used it and Sun Pass said it was already in use. U Hall needs to find a way to clear or charge previous renter for clearing.
RANDY S
Mikes Garage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32962
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Customer Reviews
- 3.5 Average Customer Rating
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Had to leave the trailer in a dirt lot across the street with no access to the facility itself. Felt very uncomfortable leaving it there with no supervision
John BBilled 3 times. Still not resolved
RICHARD BYou have do stand in the elements while they do your paperwork, then you have to go to different gate to get trailer and wait for their employee. Returned on Saturday, no paperwork was given, trailer was not properly checked in until we placed several calls to main Uhaul number.
SANDRA KI have been a customer of u. Halls, for close to a decade, using you multiple times a year. I have never been treated so rudely and unprofessionally, as I was at this location. I had to contact a u, haul representative to complete the transaction. They refused to assist me in any way. Due to the fact that I had inadvertently checked off self check in, which I have never done before, and was unaware of the process. And bringing the unit back pulling it, enter their parking lot, this twenty six foot u haul parking it and getting out to hand them the keys, I was literally accosted by one of the employees verbally, demanding that I move the unit down the street to a vacant lot. I advised the individual that was their job that I had returned. The unit it was on their property and that the individual picking me up was waiting for me at mike's, THIS location. I informed the individual.This was their job not mine. They actually threatened to call the police! These people have no business having AU. Haul, franchise, i'm quite sure i'm not the only one that has had this experience with this unprofessional organization. I would appreciate a call from management regarding this transaction and the treatment. Did I as a long term customer received. Thank you.
William D