Added charges without consulting me, did not provide a copy of the contract that showed the charges. The equipment was too short for the job. When returned within 2 hours, they charged me 125 dollars for driving 14km, including charges for added insurance which I declined in the booking. Staff on site did not want to discuss the issues with the booking at all, will not use this service again.
Jay H
Mega Mart Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8T2W4
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Customer Reviews
- 3.0 Average Customer Rating
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Tell the customer that you do not have the 10-ft cube truck and substitute it for a van that is filthy of kitty litter has not been cleaned it wasted 3 hours of my time screwed me up I had a delivery at my place that I was not able to get there on time due to wrong vehicle I was not impressed and I have not used U-Haul for quite a while not happy
carlos dI booked a 10 foot truck 4 months ahead of time to ensure I had it. The day before pickup, I received a call from uhaul saying the original location I chose did not want to lose their truck to a one way trip and offered a 15 foot truck instead. As I was using a ferry to move, I needed a 10 foot truck for reservation space. They found me the last 10 foot truck in the area. The people at the pick up and drop off locations were lovely and helpful, but the fact that UHaul waited until last minute to tell me and try to change my truck was incredibly stressful and a terrible business practice. I had booked it months earlier to avoid such issues.
Savannah EThe staff was wonderful. It was quick and they were friendly to deal with. However the UHaul needed a clean before we could start our trip.
Jeffrey NNothing,very nice and friendly
KYAM S