We supposed to be able to pick up the truck at 6 AM. There is no pick up link. It wouldn’t let us pick it up. There was no one there. We called customer service twice to find out that it’s not even a 24 seven pick up location so our whole move was completely delayed. We had to move everything aroundand then when we did pick it up, they didn’t even know where the key was. They said it was in the lock box, but they never gave us a code for the lockbox. We were told to wait until 8 AM to pick up the truck. customer service said wait until the store opens at 8 AM to pick up the truck now since we couldn’t get a key turns out the store opened at 7:30. It was just a whole shit show. It really messed up our move day.
Christine K
Anco Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Villas, NJ 08251
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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PETER MCheck the vehicles when they return better for cleanliness and mechanical issues. Maintain the vehicles better, a van that smells like livestock is not acceptable. Dirty cabs with filthy windows, no washer fluid, engine light on, no blinker or break light on the rear left of a vehicle is not acceptable. These issues need to be addressed.
SUSAN Mperfect
ROY SEverything was good lower the prices
JOHN C