The location was easy to find and clearly marked. However, we could not pick up the vehicle via the self-service kiosk outside the business. The instructions didn’t work. Fortunately the store opened shortly and a non U-haul employee took time from her regular work to complete our pick-up. She said this problem occurred all the time and she had to do the same for someone else right after us. Without her assistance, neither transaction would have happened. This is unacceptable. If Home Outlet had been closed, we would have been unable to get our vehicle. Get your programming right so customers can complete their pick-up easily and quickly. Also, the vehicle had barely enough gas to get us to a gas station, even though the contract said it had a quarter tank — we only saw this at a later point. The entire experience was incredibly stressful. The woman helped us and the other customer who followed us should be commended.
Ian G
Home Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Walpole, MA 02081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The employee at the counter was rude. Told me that he didn’t work for U-Haul and couldn’t help me other than finishing my pick up on line. I had to find the right trailer and hook it up to my truck myself, he didn’t even check to see if it was done right. I realize this location is primarily a home improvement store; however, he acted annoyed that I was there and pretended to know nothing about trailer pickup.
ERIK HGood Experience, Thank you.
DANA WPerfect experience. Thank you.
Dana WMake sure that vans are cleaned before the next customer gets it
Christine C