Customer support was polite and the gas station attendant was polite but also seemed very frustrated with the U-Haul service/tasks. Checkout process was bad. Pickup location was changed day before pickup. App did not provide good feedback, needed to call customer support to understand why it would not allow me to check out. First call to customer support failed so needed to call back and wait again. After customer support updated system to allow me to check out there were additional questions about the drop off locations. It's not convenient when it's the same questions I already answered, and now I need to look it up again. The lock box that was supposed to have the keys did not. Gas attendant told me this is a regular problem. The other drop off lock box had a bad lock on it that took multiple attempts between me and the gas attendant to open to get the keys.
Ross K
Falcon Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Warrenton, VA 20187
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very easy to pick up. Trailer was very clean and in excellent shape.
ALIXANDRA CTrailer I was initially provided with had a broken/jammed latch for the pin.
WILLIAM HTruck was not watertight
MICHAEL BVery friendly and efficient!
DWAYNE M