It was wonderful working with your representative at Facon Fuel!
Peter G
Customer Reviews for Falcon Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was a gas station/convenience store off the side of the road. It was not well kept and was dirty on the inside and out. Staff wasn't very friendly and despite completing paperwork in advance online it took almost 30 minutes to get the keys to the vehicle. The woman wasn't familiar with the system and kept gettinh error messages. The truck was dirty upon pick up with liquid spills in multiple places in the driving cabin. The equipment I requested wasn't included with the truck rental upon pick up and I had to drive an hour out of the way to go to another location to pick up the equipment and no additional discount was provided, just extra mileage added to the rental. The original pick up location was also changed the day before because it was closed. Despite Uhaul knowing this in advance they didn't inform me until the day before pick which also added more distance to the trip.
Melissa GCustomer support was polite and the gas station attendant was polite but also seemed very frustrated with the U-Haul service/tasks. Checkout process was bad. Pickup location was changed day before pickup. App did not provide good feedback, needed to call customer support to understand why it would not allow me to check out. First call to customer support failed so needed to call back and wait again. After customer support updated system to allow me to check out there were additional questions about the drop off locations. It's not convenient when it's the same questions I already answered, and now I need to look it up again. The lock box that was supposed to have the keys did not. Gas attendant told me this is a regular problem. The other drop off lock box had a bad lock on it that took multiple attempts between me and the gas attendant to open to get the keys.
Ross KVery easy to pick up. Trailer was very clean and in excellent shape.
ALIXANDRA CTrailer I was initially provided with had a broken/jammed latch for the pin.
WILLIAM HTruck was not watertight
MICHAEL BVery friendly and efficient!
DWAYNE MIt was a convenience store so we had to wait for her to finish before we could get the truck. I had to answer all the questions again in person that I had done on the internet-what was with that? She was not real friendly and the truck was not cleaned out- old food and trash under the seat. Not happy with this experience.
DEBBIE LThe staff was annoyed that we were there and treated us like an imposition.
Christopher TNew cargo van. That was nice. And checkin checkout experience was great. All done by phone.
KURZ M