A CS rep called me days before my pick up, was to be in Mankato, MN, to let me know we need to go to Waseca now, and go Friday. She said I could stop in anytime that day. When we went to pick it up, the store rep was rude. I let him know the CS rep told me to stop by whenever; "well, that's not how we do things here." Well, we got the trailer anyway. He kicked the tires, hooked us up and said we were ready to go. We were about 30 miles from our destination and we blew a tire. The entire thing just POPPED! Finding out you don't have spares to put on, we await roadside. The rep that came from the body shop was friendly, knowledgeable and timely. Looking at the trailer the next morning, we see another tire that is completely bald! No tread. I asked a CS rep if we could swap it out for a better one. She said no. Really? You don't allow your customers to swap a bad trailer? They have to risk their lives on the road until it pops? That is ridiculous. She let us know to just keep driving, and call roadside when it pops. I WAS IN SHOCK!!!!!!!!!!!! Well, the non bald tire pops on our way out. I then asked for the bald tire to be replaced as well. This took forever! The rep from the shop took 45 mins to get there, and about 45 mins to put on the 2 tires. Again, we risk our lives, wait for a tire to go, and sit roadside for a rescue? This was the worst experience I have ever had with U-Haul. I do not recommend ya'll to no one! I had a chat with a CS rep, and asked for some compensation for time and money lost. I have YET to -hear from someone that can help!
Britt W
AudioTronix
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waseca, MN 56093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The person at the desk was very helpful and knowledgeable.
Janet CI dropped it off after hours never talked to or went inside
NICKY ARiley at Audio Tronix does excellent work. His equipment is in top shape. I trust him to give me the best service around. I have opportunity to go to bigger cities to get the u-Haul but I am not guaranteed the service I receive at Audio Tronix. Thank you
BONNI TVery nice and clean U-Haul, ran great. All of the rental equipment was available at the time of pick up. The owner of the business was very nice and helpful.
RACHEL B