I returned the vehicle on 12/12/23 at 1:39pm. The person who received it said the receipt would be mailed in 20 minutes. It didn't happen. I had to call the next day to ask for it. The other situation is that the van drop off time appears as 4:00pm. That's not correct. It was at 1:39 pm as I mentioned before. I have asked several time to rectify this situation but it has not been done yet. This is a liability issue. I don't want the van on my name during those hours.
Carlos M.
Comfordable Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waukegan, IL 60085
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Customer Reviews
- 4.0 Average Customer Rating
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Your mobile Check-in/out system is to complicated. Information for both should be sent together. We didnt see the return info until after the truck was returned because we were busy moving all day and did not check emails until after the truck was returned.
Daniel V.was charged for gas that i replace was charge for the truck hours that was returned before 5;30pm because when i went on line to return it i couldn;t . in the past i have never been charged three times the amount i would never use u haul again nor recommend it.
roger W.The access to the address I was given by UHaul was not marked and was an empty office with only the address I was given on the door and an unlocked locking key drop box. Only after a call to UHaul did we establish the location to be on the other side of the building (again, poorly marked from the road) and only labeled as a car rental/sales lot. Better signage re. it being a UHaul dealer is necessary.
Paul V.The lady that made our reservation was out of the office when we picked up the truck……it literally took us one hour to get our truck. The guy there didn't even know the password to the computer. Very inefficient and unprofessional.
BECKY H.