Reduce the cost of mileage, $1.29 a Mike is too high, especially if you’re going a long distance, we traveled 1000 miles
Jean Reyes
M And H Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It took over 30 minutes for me to get the truck: first the person ahead of me had his truck he was supposed to be renting stolen, then I had to wait for someone trying to scam the attendant out of money to finish yelling at him. After I finally got the truck, it was parked in deep mud, inside the cab was dirty, and the back of the truck was absolutely filthy. There was dirt, jewelry, dust, batteries, receipts, hair accessories, and a bunch of other junk still in it, clearly not swept out. I got the truck with only THIRTEEN miles until empty. I’ve never had a UHaul truck with that little gas in it when I got it. Luckily the truck ran fine and the lights, brakes, and turn signals all worked. I’ve rented a UHaul almost every year for 10 years and this was the worst UHaul experience I’ve had.
Erinn ONeillNothing.. Great service and clean vehicles u love this location
Hector DelossantosThis location was average, even though there was difficulty with loading my picture id and me having to step aside every time a regular gas station customer came in. They also did not have the 2 Dolly's, I reserved. Either way, finally got a truck. I reserved and paid for a truck a week in advance. I chose the location closest to me. A because it had decent reviews B because I felt my car would be save there when using the truck and C I didn't want to have to pay the extra mileage. The website stated guaranteed reservation. I called the day before my move confirming everything was a go. Their response was yes everything is good my truck was there at that location. Literally 10 minutes before my pick up, as I'm in the car to go, I got a call from uhaul representative stating my truck was no longer there and transferred my reservation to a new location. Not in the best area and further away. I had no choice but to go. But if course I get there and 1st there's a language barrier. He send me outside to put a code into the lock on truck.. must not know his trucks but I came back in. There was no combo but a key lock. This gentleman could not complete my check in process, again getting pushed aside every time a customer came in. I again called uhaul customer service. Everything was green on their side but again I couldn't get a truck at this location. Regardless everything was green, the store clerk had the keys, and I had put my reservation and credit card info a week prior. I was embarrassed at this gas station. I was literally in tears. The whole moving process is overwhelming as is, but a single mom already struggling and on a time restraint. It was ridiculous. No apologies, except for the woman on the phone. But I was offered no discount or anything due to my trouble or having to go to 2 further locations. Sorry uhaul, but I think you have lost a customer.
Brittney EbrightSpeed up the checkin process.
louis fuhrmann