I have never seen anybody here at this location. I don't think anybody has ever contacted me from this location. I was looking for a phone call from them after I dropped off the truck. I called a couple of times during the week, but never got any answer. And to my knowledge, I have not been contacted. I was expecting a refund for my lid.Not used. But that isn't forthcoming either. I did take pictures all around the truck to confirm that I returned it in the same shape.I received it in. Also to prove that I left the hand truck in the back of the moving truck. Every time i've driven by in the last three weeks, I have looked to see if the location was open.So I could stop and speak to somebody. I have never seen it open. So I would say customer service is very much lacking. And I would like a refund for the mileage, not used.
CAROLYN S
Rowley Mini Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waverly, VA 23890
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was a bit challenging as to where exactly the preferred parking.
DEBORAH WFor an older building and in a busy highway the service was wonderful.
CARLENE CThe lady was very friendly and helpful.
Michael GMy pickup was changed from 10:00am to 1:00pm due to lack of staff to work at the originally scheduled time, This cost me valuable time to pack the trailer for my scheduled departure. The staff member was late arriving and it took an enormous amount of time to check-in and driveaway with the trailer, The trailer had not been swept out, However, the staff member was very courteous and pleasant. I won't using these folks again, though I don't have another location to compare them to.
Thomas L