Instructions were confusing and lenghty, they were difficult to follow even for a tech savy person. You should consider an update to the process, we will never use this rent option again. Key and area were the truck was parked was not clear on how to access it, we were lucky that there was someone going in to the facility who opened the gate both times (when picking up and droping off) otherwise no idea on how we would had picked up or dropped off the truck. Horrible experience!!!
Margie P
iStorage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, TX 77598
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location is great, the individual inside is great. The Customer Service for 24/7 was DIFFICULT. It took them 45 minutes to "verify" me. They had my boyfriend still owing money although they had been taking money out of the account. One customer service rep hung up on me when I asked for a supervisor. It was a horrible beginning experience. Y'all need to figure out a different way. If people are moving on a time crunch, 45 minutes makes a HUGE deal. I don't think I will use U-Haul again.
Crystal HThe air conditioning in the vehicle would turn off and on one it's own. That should be fixed.
Robert JThe lady attending this office was very kind and helpful!! Wish they all use same customer service skills she provides!! Very satisfied with this service!!
Reinaldo RThey left dolley in truck did not use it,said dont worry won't charge you then dropped it off with dolley and got charged a appliance charge.ssid if any issue have them call location where I picked it up to confirm this.charged me anyway! Not happy!
Ryan R