I appreciate being able to obtain a dolly when needed in an emergency but I did not like the attitude of the woman who rented the dolly to us. Instead of focusing on the rental transaction, she thought it was a good idea to speak to my young child as if he was being a nuisance in a condescending way. My son found a candy toy he was showing myself and his grandpa. I see The lady who assisted with the dolly rental staring at my child and rudely tells him to “how about you stand by mom “ as if he was running around the store acting out of control. It was random and came out of nowhere in the middle of the dolly rental transaction. My child simply showed us a toy and was admiring the toy as kids do. I had to speak up for my child and tell the lady he was in fact fine and not doing anything he wasn’t supposed to do. You don’t speak to someone’s child as if the parent/grandparent is not in the room and as if you have authority over that child, in which she had none. I’m glad I said something back to her because her job was to just rent us the dolly, not act annoyed because my child picked up a candy toy and started admiring it, standing close to his mother and grandpa. I appreciate the convenience of the U-Haul rental place but did not like the attitude of the woman who worked this store at 7 am on Dec. 22nd. 2025. I definitely made up my mind that this was the first and last time that this store will get my business.
AMBER J
Mario Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wendell, NC 27591
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Customer Reviews
- 4.0 Average Customer Rating
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My rental was scheduled for 7am and employee did not show up until around 7:45am to open location causing a delay in retrieving the key to the vehicle. Also was not provided a utility dolly as requested and charged. I would like a partial refund for not reviewing the dolly and inconvenience fir having to wait almost an hour after my scheduled pick up time.
MATTHEW RThis is my second time I rent from this location in almost 3 years. Overall the staff were quick and friendly and the trailer was ready as well to go
CHRISTOPHER BTow dolly had a whole in the plastic but it did it’s job and the person inside was very nice and helpful
Josue RThe inside of the vehicle had trash in it. The gentleman at the counter was very professional.
LEVON O