The equipment and everything was perfect. Queen City auto house lady was amazing she went out of the way to help us out! But the U-Haul app was so crappy and bad I had to go three different location for someone to help me out. Helpline was 50 mins on hold this is terrible from u haul
HASHIM N
Queen City Auto House
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Chester, OH 45069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Did not speak to any personnel; dropped off after hours. Larger parking spots and clearer signage for after hours drop-off would be helpful.
Molly ONo one was at desk when we returned. Waited about ten minutes. He did not go over the truck to insure there was no damage. He asked me two short questions and then took the keys. Customer service was terrible!
Donna LStaff was very friendly and no issues with equipment or check in
Dennis GEverything went well until I returned the cargo van but while I'm finishing up the return process i was over charged for the miles instead of 10190 miles the image that I took during the return was correct and down below manual entry it took 10690 instead of above so they over charged me on that I raised a request through customer support let see what might be their response
Sai M