The second truck was great! The first truck reeked of cigarettes and had ashes still in the cab. The dealer also forgot my appliance dolly. I was forced to go to two other locations to eventually get one. I could see the appliance dolly in the dealer’s shop- they forgot. Thankfully, the second truck I got from the dealer’s lot was acceptably clean and ran great. 90 minutes later, and three phone calls to customer service, I was on my way.
SHAUNA R
Richman Automotive And Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Des Moines, IA 50265
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Customer Reviews
- 4.0 Average Customer Rating
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Pickup took more than 30 minutes due to slow response time on iPad used to check out.
MICHAEL KThis was miscommunicated to us, as we were told to call a 1-800 number to let them know where we were taking the u-haul to drop it off. We did not get to choose the drop off location, which caused us to go over our mile limit & we then had pay an extra fee.
COLE NOnce again, no issues with the location and I tried not score the personnel as the location was closed on Easter Sunday evening, but this questionnaire will not allow me. The U-Haul App was not accommodating and neither was the online portal, neither of which allowed me to upload or take images to complete the return process electronically. The location was easy to find and we were able to return the trailer without issue other than the portal.
Daniel KI was told my dad didn’t need to submit his ID because he was a direct relation which I’m pretty sure was incorrect. When getting the uhaul, there was no walk around to see the truck. I was given a truck to drive across country that ended up not having cruise control. Gas was only at 3/4 tank. Was given the keys, pointed to the uhaul, and was told goodbye.
COURTNEY P