Pickup took more than 30 minutes due to slow response time on iPad used to check out.
MICHAEL K
Richman Automotive And Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Des Moines, IA 50265
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This was miscommunicated to us, as we were told to call a 1-800 number to let them know where we were taking the u-haul to drop it off. We did not get to choose the drop off location, which caused us to go over our mile limit & we then had pay an extra fee.
COLE NOnce again, no issues with the location and I tried not score the personnel as the location was closed on Easter Sunday evening, but this questionnaire will not allow me. The U-Haul App was not accommodating and neither was the online portal, neither of which allowed me to upload or take images to complete the return process electronically. The location was easy to find and we were able to return the trailer without issue other than the portal.
Daniel KI was told my dad didn’t need to submit his ID because he was a direct relation which I’m pretty sure was incorrect. When getting the uhaul, there was no walk around to see the truck. I was given a truck to drive across country that ended up not having cruise control. Gas was only at 3/4 tank. Was given the keys, pointed to the uhaul, and was told goodbye.
COURTNEY PNot open Sundays, so no comment on personnel. Very useful location. Had several other U-Hauls sitting there; we got a place to park our trailer, but it looked like the last spot. WHY SURVEY REQUIRES PERSONNEL ANSWER WHEN THEY ARENT OPEN?? They were not either helpful nor not. BAD question. SO—no, they were not helpful and it’s your fault, not theirs. Shame on you for writing a binary option. NA. NA. NA makes more sense.
ROBERT T