instructions clearly stated to drop off key in box, the owner or the presumed owner said no to hand key to her. I said I’m following the instructions. Owner or presumed owner proceeded to block me from deposition key. Owner or presumed owner then stated they will not receive truck that I must take it somewhere else. If truck was left it would be towed. I got in contact with support and they said it’s okay to leave key with owner which I did. If providing the key to the presumed owner is standard practice this should be stated under the instructions furthermore a picture of the owner should be present.
DARLIN D
West Palm Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Palm Beach, FL 33405
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Customer Reviews
- 4.0 Average Customer Rating
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Very personable and kind people
MICHAEL FGreat family run location.
JOHN SThe only issue that I can see anyone having with that location is that the lot is off that alley and there's no forward pull through ability--have to back-up to hitch a trailer and back-up to return a trailer. And, FYI, that alley has some huge potholes in it. The staff at the gas station was fine--the gentleman manning the lot was the best! He was a real character and super nice and professional.
STEVEN STold us to drop off using the app then told us to drop the truck off somewhere else because they didn’t have space.
Alec A