A better working APP I used online check in and check out and was still charged 20 dollars even though I was unable to upload picTeresa L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Westminster, CO 80030
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- 3.5 Average Customer Rating
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This location was awesome and very helpful and got us set up with our trailer. In my experience, the individual Uhaul locations are excellent and do what they can to get you taken care of, but the Uhaul system is horrible and Uhaul corporate needs lots of work. This was the 4th location I had to drive to to get my reserved equipment. The first location that I had initially reserved at had a damaged trailer that was unusable, yet was still available to rent. The next location that Uhaul sent me to was closed, and we only found that out after they sent us there. The 3rd location was supposed to have my equipment, but when I got there, they told me I couldn't have a trailer because I needed a one-way and they only had in town ones. Finally, the 4th location I was sent to actually had the trailer. I wish there was another option other than Uhaul to rent trailers from, as I would strongly recommend not using them! All of the locations that were Uhaul affiliates seemed equally as frustrated as I was and seem to deal with this everytime they rent Uhaul equipment. Be prepared when renting from Uhaul to be very frustrated, inconvenienced, and not get what you reserved on the first try!Will M.
Trailor was dirty when I picked it up. When I picked up the trailor I asked if they would be open for Labor day and was told yes...they were not, I Passes by in the morning to drop off..nobody there, Came back...nobody there...so I left it and was charged an extra day...wow!Albert A.
Disappointed that I was charged an extra day when I called and asked if I could drop of on Labor Day and was told no.Frank C.
You can make sure that the odometer reading is correct before renting out to other customers we had made it aware to customer service representatives that the odometer reading was not correct we took video and pictures just in case we even made a dispute and still got charged for miles on the U-Haul that we did not drive. 19 miles is oh that were used on the U-Haul starting on August 27 at 8:15 PM and we returned on August 28 at 8 AM. Calling customer service again to resolve the issue which is where we did the dispute we We're told we would not be charged for the amount of miles We're told we would not be charged for the amount of miles That were incorrect on the U-Haul. But then I received an email today with a receipt saying that we rented on today's date August 30 at 3:55pm and are being charged the amount of $298 on top of the $100 we've already paid .Not only was the odometer reading wrong but the charges were wrong and the date a rental was wrong. I would not recommend U-Haul to anyone complete rip off I would like customer service to reach out to me immediately to resolve this issue. Why did I place a dispute and have proof and still get charged this ridiculous amount even though I only drove 19 miles.Mark S.