This comment is not for this location but for U-Haul overall. Very frustrating when you want to pick up a truck at a certain location but U-Haul has no trucks available but the nearest one is 1 hour and a Half away from where I want it. U-Haul will add on extra miles but the customer has to pay for the gas to travel the extra miles. Trucks are gas guzzlers. Costs customers more money. Get more trucks or hire people to deliver the trucks to the correct location. Also trucks should always be full of gas when a customer comes to pick it up. Easier for customer on return to just fill it up again and not have to judge on how much gas to put it to the truck to make it to 3/8, or 1/2 a tank etc. If we are below those marks on return the customer is charged but if we return the truck with more gas then was originally in it then U-Haul will not reimburse (not right). Plus you don’t even get to see your contract until after you have paid. Contract says customer agrees on everything even though you don’t even get to look at contract until after the fact.
ron m
Fraser & MacDonald Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westville, NS B0K2A0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very professional and tidy.
SHAWN CWonderful customer service and very detailed information on rental policies. Ensured our vehicle was hooked up properly to the rental trailer and took pictures for quality insurance. I would highly recommend renting equipment from this business. Very nice experience.Kevin and Lisa Purcell
KEVIN PAll good.
ROSS FBoth the pick up and drop off locations were very good with respect to the site, the equipment and the personnel. I will say I was extremely disappointed when I received a phone call from the regional office, just one day prior to pick up, and was advised that the 5 x 8 trailer I rented (and had received a message of guaranteed confirmation) at one of the two Antigonish locations was no longer available and I had to drive 40 minutes each way to a different location to pick up the equipment I needed. This delayed our whole day by At least 90 minute, not to mention the extra gas I had to use and I was only offered $50 in compensation… This is what I’ll be relaying to people when they ask about my U-Haul experience. Again, an extremely frustrating and disappointing experience.
SCOTT C