we have rented from Uhaul many times over the years. I opted for counter check in when I made the reservation. The guy at the location told us he knew nothing about Uhaul and I had to check in on my phone. I had no directions for that so he sent me to the next town to cancel my reservation and reserve a truck there. I believe the two locations are co-owned but they didn't have the equipment I needed and sent us back to the original location where we spent about an hour on the phone with UHaul trying to get the app to work and enable us to get the key for the truck. Guys at second location were very helpful but at the rental location so rude and disrespectful I thought I would never use Uhaul again. Thankfully the reps on the phone were helpful and so courteous they saved the Uhaul reputation.
JOSEPH C
Valley Gas Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitinsville, MA 01588
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Customer Reviews
- 3.5 Average Customer Rating
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Personnel were rude and very unhelpful. Location was difficult to access and the "attendant" basically said that we were on our own.
NATHALIE Lthe preson at the drop off was a very angry person . pull the truck in and park in front off the bulding. was geting out off the truck to see were i was in the right place when the this person came around the conner and ask me if i can help you , i said i was here to drop off a truck, he told me to move it down there were it belong, before t colud ask him were he was talking about he turn his back to me a walk away.i just move here two days ago and never be to this drop off location before, it had what look like a street going down a hill neara house had no idea were to put the truck, a lady in the house heard me and my son talking about were to park a tod us were to park , the hold thing sucked other then the lady in the house being so helpful, theguy who work there was really angry, i would never go back there agian.
ROBERT WTerrible parking
Leanne WThe vehicle was new to the facility and one of the hottest days so far this summer, the truck's ac was not working at all so I cut the moving trip short
MARK T