Rented a 20 foot truck and an appliance dolly because we had some large items to move. I called when we were about a hour away and was informed that they did not have the dolly and they were not responsible to notify us. We had to call around to try and find a dolly. After calling the 800 line and getting the run around we found and rented one from a Home Depot. We had driven 2 hours just to go and fill the truck and head back to Palm coast another 2 hours back. Needless to say we were disgusted with the whole experience. Sadly this isn’t the first bad experience we’ve had with U-Haul but each time it all boils down to no customer service whether it be with the corp people or your dealers Hopefully we won’t move again if we do need to rent there are a few other companies to try, can’t be any worse.
STEPHEN C
Compass Self Storage #125
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wildwood, FL 34785
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everyone was very kind, courteous, and very helpful.. Thank u all
SHEILA WModern and clean facility, easy to use. Friendly, knowledgeable staff. Carly was especially helpful with use of app to get in and out of unit. Thanks, Darryl G.
darryl gGreat people!!
DART DThe two people at the drop off location were fantastic, very engaging and pleasant.
LANCE P