I was supposed to pick this up at another location. I wasn't informed of this until the day before my pickup. I had to drive out of my way to get to this location. Then I went through the app to get my truck only to find out I had to submit a 2nd photo of my drivers license (they already had this from the pre-check in I did) and verify some things on the vehicle which were understanable. After all the picture taking and checking in, I still had to go into the building to get my key when there was a box outside on the wall of the building for key drops & pickups. Using the app was no timesaver at all. Just an overall frustrating process.Doug S.
Moving Truck Rental in Wilkes-Barre, PA at One Stop Enterprise
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wilkes-Barre, PA 18702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Location was hard to find. Only one small sign indicated it was the drop off location.Jose B.
Waited to check IN while store customers waited on......when returning uhaul the cashier could take our credit card but couldn't check truck or give us a receipt. Said we could come back later when someone else was there. We had to leave town and were nervous about charges. Disappointed with this location, have always used Kingston, PA. But not open as late.jason S.
He was greatHassan R.
Had no idea where it was. Its a citgo gas station that has no indication you are in the correct place.monica B.
N/a . Great serviceDAVID J.
Return location listed as One Enterprise..wasted time driving back and fourth looking for this location when it is actually a gas station. RIDICULOUS.Andrew C.
The parking is tight - access and egress is difficult. The seats were not clean- had dust and down feathers. The cargo bed had dust. The passenger side mirror has manual adjustment -it's too far to practically adjust while in the drivers seat.Mirza A.
Aparently according to atendant your truck get about 1 mile to a gal. Was charged more even after i replaced fuel. Will not use oor recomend this location to anyoneMichael M.
Clean the truck. Trash under seats. Get a human that can speak English to do the paperwork. Rented for 24 hours, was done in 10, called store and they said I couldn't return truck early and when I did return on the 23rd hour he tried telling me I was late by a day and that he didn't know how to print a receipt. The location was a crappy gas station, only 1 truck, no supplies like boxes available. Terrible experience this time.natalie B.
I did Express check-in online and at the time of Pickup I have to go through all process again.KRANTI P.
Windshield molding was detached from window frame and made banging noise from Pa to Tennessee. I finally determined the cause of the incessant racket and bought some tape to reattach the molding. Person at vehicle pick up location did not know how to dispatch the vehicle. I had to call 1 800 number for instructions Vehicle was not clean.David H.
everyone wants a piece of the pie drop those ratesJoseph D.
No one pays attention to reservations. Pick up time was 9am and truck arrived after 10amalexandra V.
Better expertise among the staff, more staff who understand the U-haul process. Had to wait over an hour for a staff member who could handle check-out, and said staff then video-conferenced a walkthrough of the process for over half an hour.Ryan B.