First off the truck reservation was moved to a completely different location which costed me almost $15 extra. And it was inconvenient. Upon arriving at that location to pick up the vehicle, the address was not even correctly given, was taking me straight through a field. The company renting the U-Haul‘s out locally, even though I did everything online, went 45 minutes into my U-Haul time of my four hour window. Truck rental was 2 to 6 did not leave their property until 251. Worked for three different moving companies over 12 year. And never in my life have I ever dealt with U-Haul in this manner. It was always good things, but this is one of the worst taste that they have ever left in my mouth, and I am overall super disappointed. Not to mention the website showed the truck I picked had the easy load ramp, upon getting the truck and getting all the way to the location to load it there was no ramp to load. They expected me to fly my heavy items up 3 foot and into the back of this truck. Ridiculous! My U-Haul experience was almost $100 and that might not seem like a lot to a lot of people, but to me after paying to move already this was very very annoying and not worth the time and money. They did offer the $50 U-Haul guarantee refund, but it did not compensate for the rest that was not refunded. This again was a complete disaster and I would not recommend it to anyone locally near me. Not all U-Haul places are bad, like I said I’ve worked for moving companies throughout 10 year period and would pick trucks up from locations for customers and everything always went smooth and easy. Not this time.
lisa W
Dinos Den
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilkesboro, NC 28697
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- 4.0 Average Customer Rating
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Vehicle ran okay, but the check engine light was on the entire rental. My complaint is that when I tried to refuel the truck I was unable to remove the gas tank cover. I told the location operator about it, and they were able to get it off but only with extreme difficulty. So, even though I had tried to fill the truck back to its 3/8 level, I ended up paying $17 for fuel to have used the truck for 28 miles. A little exorbitant and frustrating.
Steve FThe man was NOT helpful at all and did not want to do anything at all to help. He worked harder trying to get out of work than if he would just have went ahead and done it. Will NEVER rent from here again!
Forest SThe employees were great, friendly, and very helpful.
LeRoy WVery helpful staff
Tim Q