The staff at this location did everything in their power to help me deal with all of the issues that I experienced during drop off. I had issues with billing, the truck I had rented, and the trailer that I had rented. The drop off process took over an hour because of a jammed ramp on the trailer that U-Haul roadside assistance was unable to help with in a timely manner (despite be paying for roadside assistance with my rental). Throughout the experience the staff helped as much as possible.
MACKENZIE M
Chilcotin Handi Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williams Lake, BC V2G3R3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My experience was not good at all, but that has nothing to do with the rental location. That was your system. I tried ordering a 20' and 26' Truck and it was always canceled with no offer to pick up at another location. I ordered 26' for 24 hours a few days before moving and ended up with 15' for 9 hours only! I got the permission from the lady at the pick up location to bring it back later, but latest at 8.45am. I had booked from 9-9am. The smaller Truck, and also 1 hour loss for sign up caused us a lot of time Stress and I had to make 2 Tours instead of one. The online drop off didn't work, but the lady at drop off was kind enough to do that for me in the morning. Overall for that issues it was expensive, stressful and I would not recommend U Haul anymore. I had too many of the same issues in the past. The same goes for family members. Moving and having everything out on time is stressful enough as it is. There shouldn't be worries and problems about the rental equipment on top.
Gabriele ZThe lady handling the transaction was very rude
Kayla OStaff were friendly and helpful. Not enough equipment at the location - the single truck was returned a day late and as a result, several customers including myself had our reservations and pick up times delayed. I was personally delayed over 3 hours because of the lack of available equipment at the location despite the staff working diligently to assist multiple customers.
Glen CThe initial trailer I was assigned was not clean but the in store agent immediately rectified that by assigning me another clean trailer. This location is great. The service provided at the store was EXCELLENT. I would not say the same about the CDN U-haul primary rental number in the BC lower mainland. They are rude, unhelpful and dismissive of concerns. They need some training in customer service!
Rebecca B