Customer Reviews for Chilcotin Handi Mart
(U-Haul Neighborhood Dealer)

143 reviews

702 Hodgson Rd   Williams Lake, BC V2G3R3

(250) 398-7534

Location Hours

  • Mon-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(250) 398-7534

702 Hodgson Rd
Williams Lake, BC V2G3R3

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The staff member was knowledgeable and very friendly. The connection to the Internet needs an upgrade for the location equipment.

Paul M. 
Rating:
1.0

The lady had a very hard time to access uhauls site and took 45 minutes to get through it. The rear tire was completely bald. The steering vibrated at 100 km/hr and the wiper blades were wore out.

Lisa C. 
Rating:
1.0

Get better staff or change your location from where I picked up my U-Haul. It was filthy, still connected to a U-Haul truck and a day late! Terrible situation I was put into.

Edmund G. 
Rating:
4.0

Very friendly staff.

brent B. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
5.0

It was excellent customer service at pick up location and great customer service at the drop off location (2 separate locations). The equipment was great.

Krista G. 
Rating:
1.0

Customer did not leave a comment.

Katrina H. 
Rating:
5.0

The lady at the desk was very nice and helpful. We reserved a dolly and didn't need it and weren't charged for it. All in all, a great experience!

Diana C. 
Rating:
5.0

When I arrived to drop truck off I was informed that I owed 129 for fuel usage, I informed her that there were no extra charges as I was within the km I was allowed and the tank was at 1/2 tank as I had received it. The lady called dispatch as was told that I needed to fill tank to 3/4 according to what was reported on pick up, I showed her my check in agreement and that tank was recorded at 1/2 on my pick up receipt, she was able to get this corrected and I carried on a happy camper thanks to her hard work.

Kenneth K. 
Rating:
5.0

Very Helpfull

Bradley L. 
Rating:
5.0

Online booking is not accurate. Scheduling needs longer time line to go to another location for pick up

dawna S. 
Rating:
2.0

Make sure no one sends out truck with bald tires, truck full of dog fur (allergies ) and garbage inside the cab . Wasn't cleaned at all ! Stunk like cigarette . Even had to help poor lady bring blankets and dolly that where left in truck in cause her staff “forgot to “ and not sending out truck that the engine is about to blow up during fire season . That's dangerous . They should Take the truck for test drive 15 min test drive to assess truck before being put back on the lot . . My truck was steering right and had to steer slightly left cause alignment is off . I ALMOST GOT A TICKET FROM CVSE (commercial vechial safety enforcement ) for bald tires and truck steering funny) . That was super dangerous while towing my car behind and having a 4 year old in . Deff would recommended driving force or budget rentals before uhaul!

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Avo M. 
Rating:
4.0

Cant improve much on perfection. Very comfortable. Air conditioning awesome..handled better than i expected.. thank you

trevor B. 
Rating:
1.0

Customer did not leave a comment.

Bryden L. 
Rating:
5.0

Customer did not leave a comment.

Kris C. 
Rating:
3.0

Customer did not leave a comment.

Nicola W. 
Rating:
5.0

Customer did not leave a comment.

Clara M. 
Rating:
1.0

Very Poor Service??? This Dealer needs improvement in almost everything. This Lady needs to take a U-Haul Training Course. Do not waste your time & money with this U-Haul Dealership. (F Grade Rating & 1 out of 5 Rating).

Brent R. 
Rating:
2.0

Customer did not leave a comment.

Maurice A. 
Rating:
4.0

Customer did not leave a comment.

Christa C. 
Rating:
5.0

the trailer was not washed at the exterior when we took the trailer for the week rental interior was clean for use.

ces V. 
Rating:
4.0

It was the only location in Williams Lake BC so there ws or is no option to recommend. It served the purpose.

Leonard E. 
Rating:
3.0

We had order a package of the moving blankets. They were all wet, with the exception of 2. Not impressed.

Marnie H. 
Rating:
3.0

U-Haul is being ran out of a convenience store. Not a big deal but there was only one employee and several customers had come in looking to buy lotto tickets and other things which made wait times for myself and the other customers longer due to the process of returning the uhaul in person.

JOHN T. 
Rating:
4.0

Staff are unsure about how to operate / interact with the U-Haul "program", so that was disconcerting. I suggest investing a little more in your orientation process, but it all worked out in the end. Also, you have gaps in your trailer inspection / maintenance process - the brake fluid was entirely empty and a couple of lights were out. That's should not be the responsibility of the customer to repair, and the vendor said they don't do any of that, so.....

Rick W. 
Rating:
5.0

She told us uhaul is supposed to supply chains.

Lorne D. 
Rating:
4.0

the unit wasn't the cleanest but it is winter but the lady at the Handi Mart was very good and it was a smooth experience

Ken O. 
Rating:
3.0

Was all good until she was going to give me a credit of $20 for an early return but ended up charging me $2.40 more and ran that through on my credit card on something that had already been paid in full. Instead of a refund I ended up paying $2.40 more

MARK M. 
Rating:
2.0

Have dolly' s available, I waited an hour to get my uhaul because the employee couldn't log into the site.

Crystal C. 
Rating:
3.0

The website could be more accurate and reflect the equipment that each location has on hand. Reserving specific equipment and then those locations you're picking up from not having it is frustrating. Uhaul.com doesn't keep active inventory. Phone the location first.

Tyler R. 
Rating:
4.0

First time in a while. You really have come into the modern age! Great. A good, basic service that everyone needs once in a while.

william H. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
1.0

Clerk who rented trailer was good and knew what to do. Returning it was very u pleasant experience. Firstly had difficulty in finding contract. When she did find it wanted to charge me a late fee for not having it back by 7:55am. Had a hard job explaining that that was when I picked up trailer, and in fact was returning it an hour early. Then went in to wanting to charge me again for but

Barry M. 
Rating:
5.0

Customer did not leave a comment.

millie E. 
Rating:
5.0

Provide winter tires and tire chains for winter driving conditions. We had over six inches of snow and there's no tools or tire chains in the rented truck. Otherwise it was a good experience. We've used uhaul before but not in the winter.

eva F. 
Rating:
4.0

For two days we tried to book on the website, and it was impossible. I've never negotiated a website as difficult obstinant and unhelpful as the U-Haul website. It was only by happenstance that we were able to find the phone number of the location and call them directly. I've never done business with a company so difficult to get a hold of.

Dan K. 
Rating:
5.0

Excellent service. Very friendly and efficient

Denise M. 
Rating:
5.0

my experience at Chilcotin Handi Mart could not have been better. Customer service was excellent.

DUSTIN O. 
Rating:
5.0

Awesome customer experience, vehicle was immaculate. Overall an amazing experience from this uhaul location

Travis H. 
Rating:
1.0

Change your goddamn policies as far as Quoting prices mileage etc.

sandra B. 
Rating:
3.0

Customer did not leave a comment.

Margaret T. 
Rating:
3.0

Staff were extremely friendly (had a few good chuckles over technical problems and training new staff member). Service was speedy and a great way to end our long, arduous, exhausting move.

Abraham D. 
Rating:
4.0

No problems with interactions with personnel it's your website that is not user friendly

melanie R. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
4.0

It was a good experience

J Ann C. 
Rating:
2.0

Provide training to employees about services and equipment so that they are able to assist with hooking up tow trailers and inspection or truck etc. This should not be the customers responsibility when getting the equipment and when dropping the equipment off— it should not be the responsibility of the customer to do the employees job. Even though we had booked a reservation well ahead of time, it was never guaranteed as to where we could pick the equipment up until the day before which is not very reassuring for customers considering moving is already a stressful time. We had also rented a utility dolly which was not provided in store. There were no utility dolly's available. This location also did not allow take a box leave a box even though the debit credit machine said it offered the service, that seems like false advertising. When returning the equipment, the self return process was ridiculous and unsafe in the pitch black backing up into a narrow area with no adequate lighting. Make it easier for customers who pay a fair amount to return the equipment. It is not right to charge a customer $20 to do the employees job of returning equipment if the customer did not choose to use their mobile device. The only helpful part was that the phone staff and email support did try to help mitigate these issues a bit.

Gabe C. 
Rating:
4.0

I have no concerns - all went well, thanks

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

Oscar F. 
Rating:
5.0

This was the first time renting a Uhaul from this location and I would definitely go back. The service we received from Melody was extraordinary, and she was pleasure to deal with.

Tricia W. 
Rating:
4.0

Truck was dirty when picked up.

Randy G. 
Rating:
3.0

Updated payment equipment

Janine L. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Rachael S. 
Rating:
5.0

Top notic service. Excellent. Very kind and helpful definitely use there service again

Todd W. 
Rating:
4.0

Customer did not leave a comment.

Will W. 
Rating:
4.0

Take care of your equipment and provide what u sell customers

Tammie D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

They could not find my keys when I went there so I was late getting off to my start they overcharged me and directed meet a customer service

Alvado L. 
Rating:
5.0

The lady I dealt with is awesome.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

George J. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

BRIAN F. 
Rating:
3.0

When someone books 3 weeks in advance and you say something will be there at the time requested, make sure it happens. I booked it for 8:00am and the day before was told it wouldn't be ready until 3:45. I had plans 3-4 weeks in advance, this shouldn't be an issue. Also not sure why it costs so much more to rent something in one city and drop it off in another? Doesn't make sense that it's cheaper to rent it in one city, drag it all over the province and drop it off at the same location instead of renting it in the city it's needed.

Derek H. 
Rating:
5.0

Truck broke down and very difficult to deal with that number to call really was disappointed

John B. 
Rating:
1.0

Went approximately 91miles the km on the contract where incorrect the fuel on the contract was incorrect almost took 1 hour to get the truck aw shop customer where priority

lloyd D. 
Rating:
1.0

Very poor customer service and never admit their mistake. They over charge me and never fix mistake. I asked pulling recording phone bit they didn't do that. Won't recommend to friends or people never. Good job guys.

Sungjun K. 
Rating:
3.0

she helped and said i should have had a bigger discount for the fact that i had so much trouble picking up the uhaul rental in the first place

juanita A. 
Rating:
1.0

Staff needs better training - I stood at the counter for over 30 minutes while they sat at the computer looking confused (the return was the same). The online check-in was of absolutely no value. Uhaul also needs a better reservation system. I reserved a trailer online and the guy just ahead of me got the LAST ONE. I had to come back the next day after he returned it. Something is broken when I can reserve something that's not actually there, and not find out until I go to pick it up. This is not the first time this has happened to me. Very frustrating, and I had to rearrange my moving schedule.

Mike H. 
Rating:
2.0

It took almost an hour to get a simple trailer for a in town move !! I had to fix the hitch as it was all rusted ! Requiring a pipe wrench to free it !! Also wd 40 ! Very inexperienced sales and a really bad lack of equipment maintenance! Bad overall experience at this location

Robert C. 
Rating:
2.0

This is a new uhaul depot and the people attending were still learning how to process the paperwork. I was grossly overcharged and have been unable to discuss the charges with anyone in your offices.

juan C. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Customer did not leave a comment.

CHARLIE T. 
Rating:
5.0

The lady at this location was very nice and helpful

KEVIN L. 
Rating:
2.0

The trailer was dirty inside and needed to be swept out. The staff at this location could use additional training as both of the women who handled my rental had difficulties using the online booking system. I also had to wait several times while they stepped away to assist Handi Mart customers (mostly purchasing Lotto tickets) - there is even a sign indicating that U-Haul customers are secondary priority. Aside from that, the trailer was in good condition and did the job well.

Mike H. 
Rating:
4.0

Please don't send Arizona trucks to central BC in the winter... or at least put snow tires on them!

Andrew F. 
Rating:
3.0

Customer did not leave a comment.

William A. 
Rating:
3.0

I dropped off the U-Haul and they keep calling and asking where it is. It was dropped off where it was supposed to be dropped off and yet the staff working at that location can't seem to find it, it's big enough to spot in a parking lot. Maybe I can drive there and look myself?

Marcel H. 
Rating:
2.0

Your policies for taking drivers license pictures to rent a dolly are ridiculous, I can understand for renting a moving van but a dolly?

Shane M. 
Rating:
1.0

I got charged twice for my trailer rental. Didn't know until a week later because I don't have internet.

Jerrika W. 
Rating:
3.0

Customer did not leave a comment.

Mathew P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
1.0

Customer did not leave a comment.

LSTISHIA J. 
Rating:
1.0

She was helpful and took two payments roughly $286 on visa and another $125 on debit (don't know why I Had to pay a deposit with a visa)

Jacob H. 
Rating:
4.0

The pick up and drop off process took a little longer than I would have hoped but overall it was all good.

James S. 
Rating:
3.0

After arriving 3 hours early, noon, and it wasn't due till 3:15 pm, waited an hour and a half while the lady was trying to rent a trailer out, someone else came in and wanted to just leave the trailer and the paper work. She said sure. So I asked if I could do that also. She said yes. I unhitched and she took part of the papers and handed me back some and I left. Then received a text at 3:30 saying I would owe 20 if I didn't return it soon. Got to my destination and called them. After going through 3 people and 1 disconnection they said the lady at drop off couldn't get into the program and they would try to enter it tomorrow. Next day, got a phone call asking why we hadn't dropped it off yet...

arlene P. 
Rating:
1.0

When serving U-Haul customers, don't be serving other General Store customers so that it extends the rental sign up period. It took over an hour just to rent a small utility trailer.

Terry H. 
Rating:
3.0

Customer did not leave a comment.

Alfred H. 
Rating:
4.0

Customer did not leave a comment.

Elaine W. 
Rating:
3.0

Customer Service was great. The rental program can use more simplication. Or better training for employees.

JASON M. 
Rating:
1.0

We busted out're butt's to be there before 3pm BC time as the lady told us she wanted to leave by 3pm. As a result we ensured we left by 3 AM Aberta time to ensure we made it in time to accommodate this. Business says it's open till 4pm.

David M. 
Rating:
3.0

Only one person at this location so check-in service took a long time. The person was helpful though.

Mark C. 
Rating:
5.0

Everything was done to ensure the hand in went smoothly especially as there was a problem with the computer at the time. My driver was surprised at the location as the street started some distance away, went parallel to the main road and then crossed it. A map of the location with the paperwork would have been very helpful. I was very satisfied with both the pick up and return venues for U-Haul.

IMELDA C. 
Rating:
1.0

Took the lady over 45 minutes to do the paperwork, we had to run back and forth and find trailers for her! And when we were finally finished she told us she didn't have any adaptors for plugs 5 pin to 7 pin (standard) so after 45 of waiting for paperwork we then had to run all the way downtown to purchase a adapter. Lastly I rented the Uhaul for 11:30 didn't get out of the office with trailer loaded (which only took us 5 minutes) till 12:30! Then she told us it has to be back by 3:45 because they stop doing Uhaul at 4! I didn't care because we kept the trailer for as long as we needed which was longer then the time she said (we should have been able to keep it for at-least 6 hours) over all was a very unorganized frustrating setup. Please Train your staff!!!!

Kayla B. 
Rating:
3.0

STAFF had major issues getting the contract filled and printed. Finally got it after 5 try's.

Wayne R. 
Rating:
3.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn F. 
No reviews have been submitted for this location.

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