This has nothing to do with Storage Sense--the person there was fine. It's a U-Haul problem: I had confirmed a different location and then got a text while I was driving to that location telling me to go to Storage Sense, 15 miles away. I was also texted the day before saying that someone was going to call me to confirm my rental at 5:00pm. That never happened. did I mention that when I got there the U-Haul system was down? Yeah. So I call U-Haul and the customer service person is arguing with me and the person at Storage Sense that no, it's up. He should just be able to long in. I had to tell her to stop and ask if she could just check me out over the phone--oh yeah she can. So why are we in a three way pissing match about whether the U-Haul system is up or down? That's unacceptable. None of it.
WILLIAM K
Storage Sense Pocahontas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
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Customer Reviews
- 3.5 Average Customer Rating
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Ian WThe woman behind the counter at the storage facility was not a regular worker there rather she was filling in for somebody so she did not have the knowledge around key codes and such. It took us about 45 minutes to get situated and to actually receive our key only to find out that the van that was reserved for us was dead. My ex-husband jumped it with his own equipment and had to do so again when we got to our site. I also was not able to get anything on the app to work. It would prompt me to take pictures when we returned and then it would take me to an error site every time I would try to submit. The truck served its purpose but it was quite a hassle all together.
MARISA DRental truck was parked in and had a 6x12 trailer attached to it.
Paul WWhen I showed the picture I took while picking the truck to the agent he should advice about the Gsa since the place of return is at Gas pump
MATTHEW T