Smooth and easy
DONNIE G
Storage Sense Pocahontas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My biggest pet peeve with U-Haul is how there's never enough mileage included for a one-way rental. Charging an entire dollar per mile is adding insult to injury, and makes me want to only use your vehicles when absolutely necessary.
AMY PThe manager on duty Saturday had the worst attitude and zero customer service skills. He was rude, short, defensive and arrogant. My reservation was canceled for a no show no call without even reaching out to me. I was given a window by the agent I booked with, yet apparently if you are not there at opening and you don’t call him, your reservation is canceled. I was sent a text to tell me that it was canceled from a number that was not listed anywhere on the window at the business, and the on call manager phone was not answered and the mailbox was full (that should tell you how good the customer service is). Very bad experience and I would go out of my way to not give that storage company a single penny.
KYLE SDropped off on Sunday, no personnel working that day, won't let me select N/A in questions above.. only 5 parking spots, was more difficult to back up and drop off trailer in parking spot.
Shane RThis is not a U-Haul location. This is a self-storage facility which, I assume, had an agreement with U-Haul. So instead of people who are doing a one-way drop off bringing their vehicle/trailer to U-Haul, which is only 10 minutes down the road, they send their customers to pick up units here. The young man who assisted me was very nice and there was no problem there but the truck had not been power-washed and the windshield was loaded with splattered bugs. also the "accessories" available at this location are very limited. I would have much rather picked up my vehicle down the road.
Benjamin M