I had ordered a furniture dolly with the van as I was going to be moving something large, the website said it was available, but when I showed up they didn’t have one. That’s whatever, things happen. But I would’ve chosen another location had I known they didn’t have it as that was a pretty important part of it for me. The woman checking me in said she would take the charge off my bill when I returned. She also stressed that they would be closing at 8pm and gave me instructions for bringing it back after hours. I told her I would definitely be back by then. She gave me a weird smirk and just told me the instructions again. Fast forward to 5:45pm when I bring the van back and the doors to the gas station are locked. I look at the hours listed and it says they close at 6pm. So not only did she tell me a wrong time twice, but she closed before the posted closing time as well, thus charging me $20 for returning the van “after hours”. So I disputed the charges when I did the online return. Received a call while I was at work that asked me to call them back, but magically the phone number doesn’t work. It just cuts off when I call it. All of this to say this location is a scam and I highly recommend anyone considering doing business with them to save the headache and money and go elsewhere.
ASHLEY G
Valley Gas Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, VA 22602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Lisa BOnsite team was very helpful and accommodating. Location is easy to find and the check in process was quick and simple.
MARK RNo problem dropping the truck off.
David SThe team for pick up team was incredible. Thank you so much for providing a trailer at the last minute / when it mattered most!!!!
MICHAEL J