The customer service was excellent. However, my bill reflects increases that I do not understand. The orginial receipt states the safe move coverage is $15.00, however the final receipt charged me $30.00. Additionally, the orginial rental charge says $29.95, but the final receipt charged me $59.90. The total amount due when I rented the truck, based on the mileage was $159.45, however, I was charged $211..08. Even the environmental fee changed from $1 to $2. It appears UHaul is sneaking increases in the billing and ripping people off or hoping they don't catch this. Either way, I am not happy about the changes in fees, as this is sneaky and unauthorized. I will be calling corporate.
SHARA S
Valley Gas Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, VA 22602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I returned my uhaul rental 2.5 hours after I picked up the truck. The owner of the gas station wasnt there to close out the rental, so the associate assisting me stated the owner would close out when she could. Owner closed the rental the next morning, resulting in me paying an additional $30 for no fault of my own. Would not recommend location.
Dakota MNo one was there just dropped truck off. No indication of where to put truck and had to call to verify return and they had not processed it 16 hours later. Phone customer service helped me resolve issue
JEFFREY CI have been charged $25:00 for cleaning. The truck was returned exactly the way we received it. We didn’t eat, drink, or smoked in the track , there were no trash left anywhere. I don’t understand why they did that.
WALID GAttendant was very good AAA+ service!!
John A