The problem isn't the location, its the call center representatives. I was called twice the day before to completely change my one way drop off to a full location return, and they changed the location 2 times. For me to be told that they would 100% have the dollys and furniture pads I had reserved. Then I arrived, and they had no dollys and I had to drive 15 minutes to another location far out of the way and wait in another line. The whole ordeal delayed us by an hour. Not great.
SAMANTHA N
Hashemyars Service & Oil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winnetka, CA 91306
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Customer Reviews
- 3.5 Average Customer Rating
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I didn't like the facted that I was charged for blankets I did not need and was left in the original packaging then when I got there only one hand truck was available but still charged for two. I'm not sure why I rented a $30 truck but ended up paying $120 dollars for. The reason for the above marks is overall I got what I needed done.
MARQUIL DAgent had bad Attitude & Personality
BEHZAD BI booked the location online and did not realize it’s just a gas station so there are no additional supplies for sale. There’s no dollies or anything available. If you were aware of that ahead of time, I guess that would be fine.
CAROLYN TWhen I set up my trailer online, I set it up for counter pick up when I got there. It was sort of half-and-half when I returned it. He said I had to check in online. I called U-Haul because I hadn’t done it that way before they said, they take care of it. I accrued additional charges. There was two extra charges one of which I have no clue as to what it is that that facility charged me.
PAUL W