This was my first time renting a cargo trailer. I have a car with towing hitch. It was a poorly maintained facility. First of all it is located in the loading dock of a shopping mall. The address mentions a clothing store. We had to wait in the check out line to talk with a check out lady to ask her were Uhaul is. She informed us that it was in the side of the building in the loading dock. I would've never been able to locate it. The Uhaul office opened 2 minutes late at 10:02 am. The lady though was knowledgeable about trailers. She stated that they don't carry and ball mount and I need to buy my own first. She gave us good directions to the closest O'Reiley's. There we bought the ball mount and took it to Uhaul. When we returned back, the Uhaul lady did give us good instructions on how to install it but then she did not tell us that the ball mount requires a wrench to tighten it. Uhaul was a very basic office untidy and did not have a single wrench. It had 4 washing machine and dryers in there which I did not understand is needed in a Uhaul office. We had to make 2 more trips to O'Reiley because we were not given good information on how to install a ball mount to our car hitch. What would've been a 15 minutes task requires 40 minutes. We were getting late to go to the landfill where we needed to take the cargo trailer. While yes the Cargo trailer 5x8 was present in the parking lot, despite it being "new" the turn signal was not working. I took a risk and took it anyway as I did not want to waste more time switching to another trailer. There were so many more blunders, but I am tired of typing now. Very poor experience overall, from a company which calls itself dependable and reputable. Please send someone to look into this facility. Thanks
Pankaj K
Sherman Logistics LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winston-Salem, NC 27127
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Mia was great! She helped us with everything and was very nice!
Christopher HThe agent was very friendly and very knowledgeable.
ANDRE SU-haul trailer was very dirty inside at pick up. Previous customer left several items. Before loading trailer needed swept out.
MATTHEW FFriendly and attentive staff in both locations.
CHARLES B