They didn’t have the dolly I paid for at the location where I rented the truck, they made go to another U-Haul location to pick it up and they didn’t even put it on the contract. When I tried to return the truck I was told to return the dolly to the location I picked it up, and if I hadn’t had the person who assisted me speak with customer service, he would’ve made me return the dolly all the way back to Winter Haven, an hour and a half away from where I was supposed to drop it off. This person also tried to charge me because the truck was “dirty,” even though I told him that’s exactly how it was when I received it. On top of that, he also tried to charge me for supposedly missing fuel, even after I showed him a dated photo of the gas gauge I took when I first rented the truck and he still insisted it was my fault. In conclusion, I had a very bad experience with U-Haul from the day I rented the truck to the day I returned it.
RAYNIER P
Rays Auto Works LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winter Haven, FL 33880
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Helped by connecting trailer and unhooked when returned.
CLIFFORD Tvery friendly and polite.
SCOTT Mvery nice people, great service
MICHAEL BI was over charged on a bill. (Not tooken out my account) I had to reach out multiple times to be told 2 different things. I would never rent from U-Haul again.
SHARQUESIA M