I had a very disappointing experience with U-Haul today. I had a booking scheduled for 7:00 AM, and I arrived right on time with another person. We entered the store first and were clearly there for our reservation, but despite that, the employee ignored us and started helping people who came in after us just for regular market shopping. We ended up waiting for around 20 minutes while being completely overlooked, even though I was in a hurry and had an actual reservation. When I politely mentioned that I was in a rush, the employee responded in a rude and disrespectful way. I use U-Haul very frequently and until now I always enjoyed using the service. I have never experienced anything like this before. This situation honestly upset me a lot and made me question whether I should continue using U-Haul at all — I’m even considering closing my account because of how poorly this was handled. I hope U-Haul takes customer service and reservation priority more seriously in the future.
MERT A
Convenience On The Way
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodbridge, ON L4L9E7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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There was water leaking into back of truck due to rain. Also truck speedometer was miles per hour not km. Please check truck for water leakage when raining, because could cause damage to items carrying in truck.
sal nReally good customer service. Really appreciate the honesty.
Daniel SComplained about dirty truck. Pet hairs everywhere. I was in a hurry couldn’t wait to change or wait for the cleaning to be done. Customer care said they will get back but its 4 days now no one called or emailed about this incident.
PIYUSH MN/A
joe f