The pickup and drop off was great. However I reserved the 15foot and they called a few days before with alternative options because it was no longer available. I had to take 10foot truck which caused me to have to do 2 trips and pay for more mileage. The least they could have done was discount the mileage.
Renee R
Spirits Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodbury, NJ 08096
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Customer Reviews
- 3.5 Average Customer Rating
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The pickup and drop off was great. However I reserved the 15foot and they called a few days before with alternative options because it was no longer available. I had to take 10foot truck which caused me to have to do 2 trips and pay for more mileage. The least they could have done was discount the mileage.
RENEE RThere was no personnel
Brynn JI had to push down really hard on the brakes. The truck "slipped" forward when changing gears. It needs maintenance. The rep at the store was ready for me when I arrived, and processed my reservation quickly. This is the third time that the pickup location was changed without notifying me! There has got to be a better way to communicate when I request a location but for some reason it is changed and I find out last minute. Perhaps I'm missing something on the emails. I checked my reservation in the morning at it hadn't changed, then I check again and it's changed. I was late for my pickup.
NATALIE FThe lady helping me kept making calls Flonase her cell phone for her liquor store business while I was trying to rent a van and get on with my day. Then, when I returned the van I got a bill for $101+ for returning the van with a 1/4 of gas which is not true. I only used 13 miles, no way I used 3/4 tank of gas for 13 miles. I called corporate office and the lady was shocked at this charge and entered a dispute for me. She was also able to see the rental after me received the van with a full tank. Not happy with this location or experience
VITO M