Jenette did not read the contract, threw the contract in the trash and was going to send us on our way. When I told her I wanted my $100 deposit back, she replied "We don't do that here." Jenette did not read my contract, in the trash can, or understand, just refused to give me my $100 cash back. Jenette retrieved my contract and spent 5 minutes reading it . . . I am convinced Jenette cannot read. She used a cell phone and called Miles at 360-356-1577 who stated we could drive the truck to Kelso, WA another 25 miles {after filling the tank} to collect the cash deposit or have a check issued which would take 3-5 days to receive. I DID NOT WANT TO DRIVE TO KELSO. Miles should have offered to run $100 cash up to Storage Court and he could return the truck to the Vancouver store. Miles did not know his office address for me to pick up my deposit in Vancouver, WA. After about 5 minutes Miles gave me 2460 NE Andresen Rd Vancouver WA as his address, and then said it was the store location and they would have to go get him. Miles also would not give me his last name initial. Very unprofessional. UHaul has until Saturday 9/30/25 to get $100 check to me or I will report UHaul to the authorities. What a horrible experience. The other lady working with Jenette was rude also, stating they don't do cash as if this would solve the problem. UNACCEPTABLE and ILLEGAL.
MATTHEW N
Storage Court Of Woodland
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodland, WA 98674
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everyone at Storage Court is knowledgeable, helpful and friendly. I will rent here again and again... though they could use more inventory.
VALERIE KNot happy. I reserved for pickup in hazeldell. The lady on the phone didn’t set it up correctly had to push off movers and drive across town to pickup a dirty loud truck. The lady on the phone said fees would be waved the rental fee still ended up being charged to me. Wouldn’t recommend renting online or over the phone.
Alex LThey are great people, very easy to work with friendly
DAVID GIt was all well and good! 👍👋👌
Teri A