They changed my reservation to a new location the day before I was suppose to pick up. New location wasn’t tracking and I got my rental late. Customer service representative was very rude
Marnyce M
Arnold Mill Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, GA 30188
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Customer Reviews
- 2.5 Average Customer Rating
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Brian DThe location that U-haul chose passed by a larger location that was several miles closer to my current and new location. The person at the gas station where I needed to pick up the truck was somewhere in the back for a long time and i had to go find him. He was very lazy, didn't show me the truck, verify the mileage leaving or returning. The hand truck was floating around in the truck and slammed back and forth. The truck tires/alignment/suspension was awful. I had to hold the steering wheel to go straight down the road. The truck wandered and veered all over the place.
Kevin AGetting a better understanding with the time. If you say I’m paying for 24hrs. Then tell me you have to put a time just because then when I bring it alittle behind the time that was set you charge me a fee for it but said it was 24hrs. Don’t understand that.
bridges bI would not recommend this location to my ENEMY! Such poor customer care and service. The truck was FULL of garbage and who knows what else was under those bags and busted furniture. This location does not care about the customer at all. DO NOT USE THIS LOCATION. Improvement for the next customer includes taking this location’s license to rent U-Haul trucks.
Emilie W