The trailer wasn’t dirty but I did sweep it out with minor wrappers ect The person provided good service when I picked up the trailer
CHERYL C
Westmount Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, ON N4S7V6
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Customer Reviews
- 4.0 Average Customer Rating
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I was not assigned a truck on the original location that I booked it from. I contacted UHaul and was then sent to a different location which was in an extremely shady area on the highway. There was no office/counter and a trailer being used as a makeshift office and there was no one attending and also no parking space for customers as the whole area was being used as used cars sales/rental. Since no one was present at that location I reached out to UHaul again and then redirected me to the last location (Westmount Hotel). The last location was good and organized but my experience with Uhaul until that point was terrible. I was provided 50$ credit for all these concerns but I am not satisfied with the resolution because it caused significant inconvenience, distress, and additional expenses. Here are some of the issues I faced; I had arranged two workers for two hours for loading the UHaul truck from my old place at 10 AM but because of the delay of almost 2 hours in getting the truck they could only assist for about 15 minutes before leaving for their other commitments. I still had to pay them for full 2 hours. My wife and I had to do the loading ourselves. She is recovering from a surgery, and this extra effort caused her considerable physical distress and both of us a lot of emotional distress. Because of the delay, we missed the scheduled service elevator at our new apartment and had to use the regular elevator, causing inconvenience to other residents and additional time for unload. I had hourly general labourers booked in the new city for two hours as well. They had to wait for us since we were delayed. I had to pay them extra for their waiting time. The unloading at new aparment was delayed and completed until around 9 PM compared to what we originally estimated it to be done by 4 PM. The 20’ truck I was given (instead of the 15’ I requested) did not fit in my parking spot. I had to find another place to park, adding more hassle late at night. I had to return to my old city to drop off this truck, adding extra mileage cost. The amount I had to pay for this move is way higher than what I would've paid if I hired a moving company and they would've done everything by themselves. The delay also caused me to reschedule my internet technician appointment for Saturday morning since now I have to go return the truck. The new appointment I got is later next week so I am now without internet for almost a week. Overall, this situation has caused extra cost, physical strain, and major inconvenience. I kindly request that you review this case again and provide a fair resolution or compensation for the additional expenses and distress caused.
AHMED UOperator for the location friendly and knowledgeable. Very easy pick up and drop off.
JAMIE MQuick and hassle free.
DAVID MThe person couldn’t be bothered to clear the return said would do later. Did get the notice that everything was ok
DANIEL S