The truck wasn't swept out in the back. The Tire Pressure light and Oil Change light were on the whole time. I really believe no-one even checked out the Van after it was returned before me. After returning the truck to location U-haul sent me an email the following day asking me when I was going to return the overdue Van. The location never reported the truck was returned. I did call customer service several times before and after renting the Van and they were very knowledgeable. I would like a response back from U-haul on my comments. Thank You John Marcoux
JOHN M
Logee Street Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woonsocket, RI 02895
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Customer Reviews
- 2.5 Average Customer Rating
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Location was closed even though I was assured it would be open, I ordered a dolly and it was not there. Has to travel to different store.
Ryan MFirst, the vehicle pick up and return was all done on the street, no dedicated parking lot or garage. I had to ask some neighbor where to get the keys for the vehicle. Second, after filling out the lengthy online pick up form, I still had to go into a convenience store and negotiate with the owner to get the keys. He didn't believe that I had a reservations and pick up form completed. He had to make a call to a "friend" to check if I was showing true records. It was a huge waste of time.
Victor RThe back of the truck was not swept out
RICKY DWhen you arrive you go in the store then the cashier calls someone on the phone you have to scan your id to the link they send to your phone once all that is done you get the key to the truck. Location only has two trucks parked on the side road so you have to walk down the street to get the truck. The nob for the heater was broken so it was full force or nothing at all. When we returned the truck no one came out to look at it. The next day we got a call from U-haul asking if we ever returned the truck because the store never marked it as being returned. Save yourself the trouble and actually go to uhaul and rent the truck.
Michael T