When I asked Rhonda about the cost being more than $19.95 and was $48.83. she said is was for estimated mileage and would be taken off at the end. I dropped off the vehicle. In about a half hour later when I get my receipt, I was charged in additional $7.70 for a total of.$56.53…. Far from 19.95 + .99 cents per mile @ 17 miles. I looked at the receipt and there was a $15 insurance charge that I don’t remember asking for. Rather than explain that there was that $15 charge on there, it seemed like Rhonda skirted around that. when I called the location and brought this to her attention, she apologized and said it was a misunderstanding, but never offered to refund the $15. The money is not the issue. It just seemed a little shady. And so when I have to rent a truck in two months, it will not be with U-Haul.
Steven C
Wooster Power Equipment Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wooster, OH 44691
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkWas approved for the $50 guarantee for a reservation the location canceled last minute but still have not received it.
Samantha FThis location is great and was able to provide a rental on very short notice. The dollies that were tied up in the cargo area came loose a couple times and could use a tighter secure method. The after-hours rental return process has to be completed before dropping the keys into the dropbox, which I almost missed. So a heads-up on that process when you pick up the truck would be helpful.
NATHAN HVan was old, lacked power and had 146K miles. It didn't have cruise control or a phone input for a modern phone. That made my trip long. We have rented a similar size (on my wife's Uhaul account) and it was newer and had all of the modern amenities. I was very disappointed with the van because my trip was 9 hours without cruise control or phone inputs.
Michael PWaiting for actual amount of cost , rather than estimate, to show on my credit card. As long as that works out correctly, all is good
LISA W