The person I checked out with didn't have much of a clue about what he was doing. He had to get on the phone with his manager to answer my questions or even to check out the truck to me. When he did, he didn't explain anything, didn't have me sign or read anything, just handed me some keys. I asked where to bring the truck back to, and he said just to bring it back here when I was done with it. The problem was that it was a one-way rental to an entirely different state. He said just to "take it to a Uhaul." The truck wasn't clean, and it was under 1/2 a tank of gas. So then when I returned it with under 1/2 tank of gas, I had to pay for the tank to be filled. A complete scam. I reached out to Uhaul twice and never heard back.
Darin B
EZ Stop Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Xenia, OH 45385
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Customer Reviews
- 3.0 Average Customer Rating
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Made an online reservation to pick up the trailer at 2:00 pm for a 1 day rental. Arrived 20 minutes early and was charged a 2 day rental. The owner of the establishment didn't tell me he was going to charge and additional day for being 20 minutes early, otherwise I would have just waited 20 mintues to complete the rental transaction. I didn't know he charged the extra day until I looked at my receipt and noticed the additional charges. I questio ed about the charge being more than the original quote and that is when told me he charged the additional day rental for being 20 minutes early. He told me that he would credit the additional day charge if I retuned the trailer within 24 hours. I returned the trailer within 8 hours and the owner did issue a credit. I just feel he should have communicated that an extra day rental was going to be charged for being 20 minutes early for my pickup. Had I not acknowledged my awareness of the extra day charge, I'm not sure it would have gotten credited.
Jill RThe truck was just dirty inside the cab and the inside of the truck. I had to sweep it out as well as the walls.
Rhonda TEquipment we ordered was not in truck. Truck was parked 2 blocks away. Clerk was very rude to me. Will never go there again.
Claudette WI wish my license was scanned and not taken a picture of on his cell phone. I hope he deletes them.
Mark P