I can't think of any improvements. Erica was FANTASTIC every step of the way. The U-Haul app would not work when Erica tried to have me photo my driver's license and again when I was supposed to photo the license plate on the van. She worked around it beautifully. The experience was excellent. Thanks Erica!
Carmen M
Xenia Stor N Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Xenia, OH 45385
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Uhaul needs to give this location dedicated iPads or tablets like used in restaurants. The associates had to use their smart phones to access the uhaul app in order to checkout and finalize the rental. It would be much easier for them and the customer if they could access uhaul on their computer or a dedicated tablet. There was a uhaul honor plaque showing this business had been uhaul loyal for over 30 years. They need not be frustrated for this loyal service with updated virtual electronics.
Steven HThe key was placed in the wrong box but I was able to call and get it fixed other than that it was a great time! Thank you for helping me move!!!
Mikeela BFix the App experience, it is ridiculously bad. Tried 25 times to get a scan of the back of my license, the App kept closing. Had to wait on hold for the Truck Team (Contact Us tab in the App) to be able to help me. So checking in/picking up the truck took almost an hour. Xenia Stor N Lock, great. The pick up process and the App, absolutely dreadful.
Ray SThe mileage tracker seemed to off. I googled the distant that I drove and the ending miles were too high according to the maps by 22 miles.
MeLinda S