Recommendations are based upon U-Haul and not location. I was asked for approximate mileage at check in and went over and was charged an additional fee. I should not be penalized, since I was paying for every mile within contract. This just seems like another tactic for U-Haul to make additional profits, so I will never recommend or use your services again.
PAUL I
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yorkville, IL 60560
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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To Whom It May Concern, My recent experience with U-Haul was extremely disappointing and concerning. When I picked up my 26-foot truck, the moving blankets I requested were missing, and the truck had a check engine light on. I immediately contacted U-Haul and was told by an agent that it was safe to drive unless the light began flashing or the truck developed mechanical issues. After arriving at my new address and completing the unload, I started the truck again, and the check engine light began flashing rapidly. I contacted U-Haul right away and explained the situation, noting that there was a U-Haul location just three minutes from my house. I expressed that I did not feel comfortable driving 40 minutes with a flashing check engine light, but the representative informed me I would be charged if I returned the vehicle anywhere other than the original location. I then contacted roadside assistance. The responding technician confirmed that the engine was misfiring severely and that there were multiple other issues with the truck. However, he stated that U-Haul instructed him to clear the codes temporarily so I could return the truck, even though it was not in proper working condition. The drive back was miserable — the truck ran poorly the entire way. Despite returning the vehicle two days early, I received no compensation for the inconvenience, the unsafe condition of the truck, or the fact that it broke down in my driveway. This experience was unacceptable from start to finish. I will not be using U-Haul again and expect a response regarding how U-Haul intends to address this situation.
Damion WHonestly, I was in a time crunch and the lady at the counter was having a serious attitude about checking in the truck for me. I really hope she didnt add any additional charges. I have a picture of the milage. She did not seem happy to help me. Nor did she seem to like me asking g her for anything. Im sorry I normally check my truck in on mobile but I just couldn't this time. I am sorry and hope this doesnt affect my future rentals. Thank you.
JOE RYorkville Ace Hardware was very nice and very helpful. Jeff Anderson was the one who helped me, thanks
EARL SNothing. The person working the rental counter was a great ambassador for u-haul. He was very friendly and through.
Michael S