I am hesitant to put any higher of rating for THIS location as the tenant was not on location per specified time AND the owner of this facility ignored calls, had his phone shut off and there were four other customers waiting for assistance which only came after an hour plus past the opening time. One person had remarked that the owner does this regularly (Denis the owner of this location) keeping his phone off and ignoring calls. I have been here one other time and the gentleman named, Andre is amazing and Andre even came in on his day off to help out the waiting customers on Feb. 6th 2026. Perhaps Andre should be the operating manager.
Mickey F
Starr Street Parking
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ridgewood, NY 11385
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Customer Reviews
- 3.5 Average Customer Rating
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Make sure interior box-light is in working order. Cover was not attached, and bulb out.
MICHAEL RThis location is like Am I in the right spot?! It was just 2 UHauls parked outdoors, and I was returning mine after hours, so I wasn't sure if I was in the right place. I pulled into the driveway and sat there for ages, and no employees surfaced. Then a guy pulled in behind me to park his car, as this is a regular garage, so I pulled forward a bit to get out of his way and drive into the parking lot. Then a guy appeared and told me the UHaul was too tall to pull into the garage. Above my vehicle on the opening to the garage you could see other people had hit it before, so I guess that happens a lot. Perhaps they need more employees communicating this, or signs? I feel like clear instructions in the app about where to leave the UHaul, OR an employee there at the entrance ready to help would be good just to maintain both their UHaul inventory and the place of business. The guy that worked there was lovely though, and helpful.
Kerry JThere is nothing that comes to me, that would recommend to improve anything during my experience. Awesome customer service well. The gentleman at the location which I used was top notch. 12/30/2025 at the Troutman st location in Queens.
MICKEY JNothing service was excellent
FRANCISCO M