The location was excellent, but was closed when I dropped it off, so that is why I marked "no" for the personnel helpful question. The biggest issue I had was that UHAUL wanted to force me to drive into Raleigh to return this trailer when my contract said Youngsville. If your software can handle the logistics to tell renters where the trailers are available, it should also only allow renters to return them to an available location. The scheduler tried to argue with me that the Youngsville location could not accept a certain number of trailers per the lease from their landlord - I'm calling BS on that. If the landlord is allowing them to have a UHAUL on that location, they know that the inventory will vary, and is out of control of the operator. Also, the location only had 2 trailers and a few trucks when I dropped it off. I believe this location had nothing to do with the administrative issues at UHAUL corporate. The location had room for me to maneuver the trailer safely and was well lit at night. The location was great.
DAVID S
The Family Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Youngsville, NC 27596
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- 4.0 Average Customer Rating
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We could not get the app to work correctly, so we paid for a hand dolly and a dozen moving pads and were charged $17 but actually we’re not able to obtain either one of those items. So we paid for a product we were not even able to gain access to
Heather BQuoted $19.95 plus mileage to rent a van for four hours. End up costing $120. Arrived at unmanned pick up site and the vanhad bad front right tire, had to switch to another van. that van only had 3/4 of a tank of gas. There was no one on site. Everything had to go through the Uhaul app. And phone number. We spent an hour getting everything straightened out, switching from one van to the other van in 42° weather would never use a Uhaul facility that did not have on site staff again. Plus basically got ripped off of a fourth of tank gas.
Paula ASam was great. He went out of his way to meet my schedule and get me the trailer.
JOHN SSam was incredibly rude. Called to tell me I shouldn’t have parked my car there. That’s would be fine, except while telling me he was so rude and condescending. He told me I had 10 minutes to get it or it would be towed. When I told him I could leave right now but it would take me 30 minutes to get there he aggressively said “you do what you want buddy,” and hung up on me. There is no reason a person should ever talk to another person the way Sam talks to people.
RICHARD W