All was good!
REYNALDO M
U-Stor Zephyrhills
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Zephyrhills, FL 33541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I borrowed a U-Haul truck to move some stuff into a storage. I only used the truck for 2.5 hours. When I went to return it, I accidentally locked the key in the UHaul truck. Since it was a Saturday the office was closed sooner, but I left a message. The next day - Sunday I got a call back and the lady I spoke with said they need to see what they can do and asked if I got the insurance. I never got a call back so I called and left another message. On Monday - I spoke to a gentlemen- I believe he was the manager. He said they didn’t call back because they never received a call back from the U-Haul company so they didn’t have any information for me. Earlier that morning I did receive a call from U-Haul and they offered road side assistance but it was a big amount of money. They did tell me I could call my own lock smith and have them get the key. I didn’t know that was an option. When I talked to the man at the location I borrowed from, he said he didn’t know that was an option. That’s hard to believe with them being a business. They said they have nothing to do with the vehicle, they are just a pick up location and everything was done through U-Haul. My main concern if I did call a locksmith the day I locked the keys in the vehicle, the office was closed and if they had cameras and saw someone trying to unlock a U-Haul truck. I feel they would think that’s trespassing especially with no body there and possibly had the cops called on them. So I ended up getting charged 3 days even though I turned it in the same day and only used it for 2.5 hours. They said since the key was not in the box physically, I still had the rental. I made the mistake of locking the key in the U-Haul truck. I just felt like the communication was not good between this location I borrowed from.
JULIEN GKeep up the good work. Service was courteous and professional.
CARLOS CGreat customer service and professionalism. I recommend.
jose cCounter reps were professional and very helpful. Pleasant experience overall.
MICHAEL F