The location and vehicle pickup were excellent. But the truck itself was a nightmare. Over a year ago, I rented the same model, and it was perfect. This truck, however, was shaking badly and was clearly not mechanically sound. Everything in the cargo area that wasn’t strapped down was flying around from the vibrations. I had to drive at low speed, constantly balancing between throttle and brake just to keep the truck from going into extreme vibration. It was terrible — even on a straight stretch of road, the steering wheel felt like a hand massager. I recorded a video to show how it behaved, and it absolutely did not perform like a proper vehicle, nor did it pull like a truck should. I was extremely disappointed. Many of my items show signs of wear just from the ride, which is shocking — it’s a wonder they even survived the vibration at all. Thankfully, the main things were secured. Overall, it was awful, and I can compare it to my previous rental to prove it. A truck in this condition should never be in the rental fleet.
Grygorii P
Golden Gate Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Zephyrhills, FL 33541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Noah was a great guy to deal with he took his time to explain to me how to load and unload my car on the trailer as it was my first time handling a car . He hook it up to me and did all the check up under the burning sun with a smile. Highly recommended
Mark BNo one at the office. Phone number disconnected. Stairs and entranceway had holes in the deck(walkway) Recommend be removal/discontinuance as a dropoff point for Uhaul
THOMAS GCheck-in with the Golden Gate representative was OK; however, after I got out on the road, I noticed that the gas guage on the truck was showing I had a half tank, whereas the U-Haul contract showed that I picked the truck up with gas between 5/8 and 3/4. The location of this U-Haul pickup location is a trailer, which is in bad shape. Nice. Very shortly after getting on the road, the check engine light came on and was blinking, which led me to believe that the problem was serious. We felt it best to pull off the road and get a hotel for the night. Early the next morning (6:30 am), I called U-Haul to advise of the problem. The rep advised that she would send out a local diagnostic/repair service company but since they were all currently closed, she would call me for a status at 8:30 am. Not hearing from her at 9:00 am, I called U-Haul again and wanted to know what was going on and asked them to put a rush on this. I was informed a half hour later that someone would be arriving in about an hour, which did occur. It took the diagnostic guy another hour to determine the problem was a minor misfire in the engine but he couldn't tell me the cause of the misfire. He advised that it would be OK to continue our journey from Florida to MIchigan. That recommendation didn't give me a "warm/fuzzy" feeling but we had no choice to get back on the road, which was 11:45 am. Because we lost a half day of travel, we were not able to reach our destination of Marietta GA and therefore lost $140 for a hotel that we had pre-paid.
Chris DNo personnel, after hours with gate unlocked. Email replied the next day.
TODD H