I have petitioned my bank not to pay the outrageous amount of $193.200. The 392 Maxham U-Haul location is running a scam. They do not show the miles, gasoline level, or give the customer a receipt upon pickup. The tank was at a quarter when I picked up the truck. I called the agent immediately to inform him of this. He said to bring the truck back the same way. I did. He wanted to charge me for the gasoline shortage and for 50 miles at a dollar a mile. I showed the GPS (Waze) showing only seven miles each way for the three times I drove the truck. This branch is UNPROFESSIONAL!! They do not keep accurate records, just made-up figures and situations. Apparently, the U-Haul tollfree number is part of the scam because it believes any lies this location told it. The woman at the toll-free number asked me for pictures. EXCUSE ME! Where is UHaul's professional conduct? Where is U-Haul's customer service? Because of this nonsense, I refused to rent a U-Haul when I moved from Texas to Georgia three weeks ago. This rental was a mistake. I will write and publish this review on all the social media where I have an account, and I have an account on numerous social media as well as review sites. I will pester the FTC, DOT, and any other federal agency with complaints about this transaction and the fraud that took place. I owe U-Haul only $176.23, which includes unclear charges. You will not make me a victim of your fraudulent practices. Signed: Frances Ohanenye
frances o
Wami F&F Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austell, GA 30168
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- 3.0 Average Customer Rating
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At pickup the teenage girl checked me in under the wrong name. She charged me for insurance that I declined after I told her several times that I did not want it and to take it off. She was not sure how to do it.had difficulty sending my contact to my email for my records.
Keedra GOver ALL, Everything Was Good. I Only Had a Half a Tank Of Gas ⛽️ When I Picked Up The Truck. But I Put a Bit More Than Half a Tank When I Dropped If Off.
Lenny RThe truck had a transmission problem and then they charge me up front, and then when I return the trunk, they charge me an additional hundred and fifty.Give me the truck with no gas.I put gas in, return it with a little bit of gas
BENITO VDid not put my dolly in the truck from my order.
NICOLE G