They couldn’t locate keys after waiting almost an hour for someone to come out to release truck, since your server was slow again on the app. My experience delayed me from meeting up with someone helping me with my sofa. My original plan was to make one trip to my storage & wound up making two trips. Double miles & gas for U-Haul delays. I should receive a discount. Caused me to work late getting everything into storage.
STEPHEN L
Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citrus Heights, CA 95610
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It was a new experience with the uploading and all but the staff were very helpful and very polite. I definitely will use again if needed.
Roy HThe location is good. The truck was good. The price was good. The service was not. The cashier behind the gas station counter made me feel like I was bothering him when I asked how to rent a vehicle that I had reserved. When I called the number on the gas station wall per his instructions, I got a voice message that didn't identify the company. Someone called back and came out from somewhere to help me fairly quickly. But he was so abrupt and terse with words that he made me feel like I was bothering him too. When I returned the vehicle, he didn't even come out of his hiding hole. I got conflicting instructions where to leave the key from the man behind the counter and the man on the phone. I gave my phone to the man behind the counter so the two of them could figure it out. I like to go where people appreciate my business, or at least don't make me feel like I am inconveniencing them.
Lawrence FOk
Nataliya KThe uhaul was absolutely disgusting, cigarettes everywhere in the cab, dirty with food in the back where I’m putting furniture. I payed for gas and now trying to charge 20 dollars for more gas. Driving the truck did not feel safe, the door was broken and I had to slam the door in order for it to stick. This location needs to be inspected , reported or shut down. I payed $80 for a rental that was 19.95 and I drove maybe 15 miles round trip for about 3 hours with a top off where the gas was when I picked it up. I think this location is scamming customers.
Andrea M