Excellent service. Thank you. A++++
TIffany B
Access Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Diamond Springs, CA 95619
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I arrived to a closed building. Upon a phone call found that the manager was sick and there wasn’t anyone who could check my equipment rental out. Next the “employee “ showed up, took almost an hour to complete the paperwork . (Even though I checked in on the app.) Next the trailer was completed loaded with tree branches. Which I had to unload before I could leave with the equipment. Finally the Tow ball was too large. So of course the rental co. Had one I could rent. After 90 minutes of wasted time you couldn’t start out with “ do you have a 2 in ball on your hitch? So an additional rental form and paper and blah blah blah. Appointment for 10am left the store at 1130. I wouldn’t rent from this store again.
Justin RNice staff. Efficient.
JEFFREY CCasandra at this location was SUPER helpful at resolving billing and drop-off location issues that we experienced. She calmly, and respectfully listened to the story and moved swiftly and professionally to resolve it. Issue was that UHaul had switched my drop off location due to the originally reserved location was actually inactive, but still listed online as an option... and was on my original reservation. The drop off location convenience was the main reason I rented from UHaul. Then almost an hour after my pick up, I happen to notice on the email receipt that my drop off was moved from Truckee CA to Sparks NV (nearly an hour away and up/down the Sierra Mountains). Unacceptable. Again, thanks to help from the Sacramento area customer service and Casandra in Diamond Springs, all landed satisfactorily in the end, aside from the roundtrip (2hr each way thru mountains) trailer rental .
David LThey Set up the truck for mobile pickup, moving blankets and keys in the lock box , for the wrong truck number , I was delayed 1 hour to correct the contract info. And then go about my day. Then billing charged me for the wrong truck at $10.00 , and charged $15 for gas , for thick the return status clearly shows more gas than when I took the truck , so technically you owe me $12 for overfilling the tank. This matter is in review already , hopefully they will make it right , all this is after they switched pickup locations and truck sizes the day before my pickup. What now!!!!
Richard V