Phone checkin process was a pain and time-consuming. Will use in-person from here on out. Truck was clean overall, but windshield needed cleaning, inside and out. Personnel at return was fast and friendly.
Lorne C
Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Rochester, NY 14445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Had a hard time getting the key out of the lock box. Tag on key jammed inside small lock box not allowing lock box to slide open enough. Think there should be instructions in the truck as what needs to be done in app. Took pic of odometer on my phone got out locked up truck put key in return not realizing need to take picture in app only. Found a work around by sending photo to friends phone and taking picture of that. Had to take photo of cab through window as truck was locked. This could be because I'm not really great doing things like that with my phone. Think next time I would use a U-Haul with human help.
Robert AI had the best customer experience imaginable! It was top notch. My pick up location was changed for some reason so when I called in to discuss, the woman on the phone was so pleasant. She searched better locations for me by asking where I planned on driving since you get charged by the mile. The woman at the location was equally pleasant and helpful. My experience was outstanding and I would recommend U-Haul to anyone!
MURRAY POk I realize it was before daylight when I picked up the truck but it was very dark. Wish there were more lights around. The truck was dirty inside and out. Had to sweep the back out before I could load my belongings. The front of the truck was dirty with animal hair everywhere.
Lucas GQuick and easy! Super fun to drive that big truck too
Gregory E